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FAQ's
WHAT IS YOUR RETURN POLICY? TOP
AM I RESPONSIBLE FOR SHIPPING WITH RETURNS? TOP
Yes, you are responsible for all aspects of shipping the return items. PLEASE NOTE: you should use a delivery service that is trackable (UPS, FedEx, or Delivery Confirmation). WHAT HAPPENS IF MY RETURN ITEMS GET LOST OR DAMAGED IN TRANSIT TO YOUR SHOP? TOP
We will NOT be responsible for any lost or damaged items being sent back to us. It is your responsibility to use a delivery service that is trackable and to pay for delivery insurance. WHEN WILL MY RETURN BE PROCESSED? TOP
Returns/exchanges/store credit will be processed within 10 business days of the date we receive the item(s). An email will be sent to notify you once the return is processed. You will need to make sure you have given us an email address, so we can contact you.
If you have not received a confirmation of your return being processed within 20 business days, please Contact Us, and include your name, receipt #, and any tracking details. WILL I BE CHARGED SALES TAX? TOP
You will be charged a sales tax of 8.25% ONLY if you have your order shipped within the state of Texas. CAN I STOP BY YOUR STORE? TOP
Of course you can! The Cherish Boutique (link to pic of store front) is located in the historic downtown area in the quaint, small town of Wharton, Texas. We are 1 block west of the Wharton Courthouse Square (also know as Montery Square). Our physical address is:
Cherish Boutique
241 W. Milam Street
Wharton, TX 77488
979-531-1880
Store Hours
Wednesday - Friday: 10:00am - 5:30pm CST
Saturday: 10:00am - 2:00pm CST
Come by. We'd love to meet you!
DO YOU OFFER IN STORE PICKUP? TOP
Yes, we do. If you choose to pick up your order in the shop, please leave a comment in the payment area that you will be doing this. You will need to wait for a confirmation email before you come to pick it up. We will notify you if we no longer have the item in stock. Please allow 24 hours for us to process your order. If you need the order sooner, you may put in a request for us to process ASAP, and we will do our best to accommodate you. You will only be able to pick it up during our regular business hours.
*Important* PLEASE NOTE that our store hours are:
Wednesday - Friday 10:00-5:30 CST
Saturday 10:00-2:00 CST
You may call us with questions at: 979-531-1880 DO YOU OFFER GIFT PACKAGING? TOP
Yes, we do offer gift packaging.
For in store pick up, we offer a free gift bag with a bow and gift tag, or you may choose to pay $2.99 for a gift box wrapped with ribbon and topped with a bow (gift tag included).
For gifts that will be shipped, we are only able to offer the gift box wrapped with ribbon and topped with a bow for $2.99. Please leave the message you would like to include, and we will hand write it on a gift tag for you.
All items will be placed in one gift box, unless otherwise requested. Each additional box will be $2.99
We will include a gift receipt with all items noted as a gift (with or without gift packaging). WILL PLACING ITEMS IN THE CART HOLD THEM FOR ME? TOP
No, items are not held back from available inventory until the checkout process is complete. HOW DO I REDEEM STORE CREDIT? TOP
After your return is processed, you will receive an email with instructions on how to redeem your store credit. You will need this email when placing an order with store credit.
You will be asked for your credit card information when placing an order with store credit, but it will not be charged unless the order total is more than the store credit. In this case, it will only be charged for the difference.
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